Delivery Effectiveness Training – Social Enterprise

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The brief:

Develop and deliver a 1-day training course introducing the building blocks of effective process improvement, the various improvement techniques and guidance on when and how best to use them. The material had to be tailored to the needs of a newly formed team who had little or no previous exposure to process improvement methods.

What we did:

We developed a full but active day of training based around exercises, games and challenges, balanced with background information to provide context to the learning objectives of each activity. The training was focused on each aspect of the improvement process in a sequence that built up into a complete picture that was easy to understand. We also introduced the principles of leading change and gave insights on how to be effective project managers.

The result:

In a single day’s training we ensured delegates had sufficient knowledge and understanding to shape the direction they wanted to take and lead change – something they had been trying to do on their own for over a year.

“As a newly formed team the training really got us thinking. We had lots of questions, not just for Steve but for each other as well. Steve’s expert facilitation allowed us to go ‘off piste’ whenever we needed to explore things in more detail and yet he still managed the day to ensure everything was covered. Steve’s delivery was fun, energising, interactive and really engaging. His facilitation skills are second to none and we now feel more confident that we are able to take our learning into the wider organisation on a daily basis as a result of this tailored 1-day session for our team”