Continuous Improvement – UK Visas & Immigration:

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The brief

Develop and deliver a programme of activity based workshops to identify and train staff who have the potential to develop and lead a self-sustaining, in-house continuous improvement capability to introduce new and innovative ways of delivering Lean and continuous improvement.

What we did

The programme was developed in three stages. The first stage was a half day orientation workshop to introduce the fundamental building blocks of continuous improvement. This ensured all staff (c 1,300) were engaged in the programme and also allowed us to identify the ‘rising stars’.

The second stage of the programme led 15 rising stars from each of 9 operating locations across the UK through a more detailed overview of Lean and continuous improvement techniques. This included training in tools and techniques as well as developing their delivery styles. We also included their managers at this stage to ensure we had their commitment and support.

The final stage was to develop the delivery mechanisms that would ensure the programme would continue and thrive.

The result

were established in each operating centre during the programme. Training was based on activity based learning, solving actual workplace issues as part of the course content.
The objective of establishing an in-house continuous improvement capability and a supporting delivery framework was met during the programme lifecycle and continues to deliver benefits to UKVI to this day.