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Communication matters

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Few businesses encourage conversation between staff – it wastes time. Long discussions about what everyone is going to eat for lunch, are obviously of no benefit to your business. So.. Read More

Thank you, Gallup!

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The diagram above is my attempt to visualise something I’ve known for years. Having worked with all sorts of businesses, industries and sectors over the last 20 years I have.. Read More

Commanders Intent

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Commander’s Intent (obviously from military origin!) is the definition and description of what a successful operation will yield. Its purpose is to provide a clearly communicated vision of what a.. Read More

For Fax Sake!

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  This BBC News report: https://www.bbc.co.uk/news/uk-46497526 is both shocking and enlightening. To be absolutely clear, this is not a criticism of the nurses and doctors, they are using the resources.. Read More