About us

We are a team of two: Steve and Julie; husband and wife. We share a passion for problem solving, challenging assumptions and preconceptions (both our own and our clients) and inspiring innovation and change.

Steve Bott

Steve Bott

Julie Bott

Julie Bott

When we met in 1992, Julie was the first female Operations Manager for TNT Logistics in the UK, while Steve went on to manage inbound logistics for Land Rover Vehicles (as it was then) in Solihull. We have shed loads (literally) of supply chain operations management experience between us – we are efficiency, effectiveness logistics nuts.

Our years of operational management experience have given us insights into the co-dependencies between administrative and operational teams, their systems and operational processes. These insights are at the heart of our solutions.

It ain't what you do, it's the way that you do it - That's what gets results!

“One of Steve’s deep strengths is his ability to connect with a wide range of people and secure ownership of change. Lots of people claim that ability; he really has it.”

This was the unprompted client endorsement that started everything!

Our Vision

Research had shown that, despite numerous ‘methodologies’ developed by others (usually derived from the manufacturing industry), there are few examples of successful, sustained performance improvement within service environments.

The movement of information, data and knowledge through an organisation is something we are passionate about. Our vision is to forge a path towards a new way of practicing consultancy support by working in a highly interactive, collaborative and inclusive way that is both enjoyable and nurturing.

Our Values


This is the foundation for all we do


Passion for improving businesses is at the heart of our company


We are honest, open, ethical, and fair


We know it takes people with different ideas, strengths and interests to make a company succeed. We encourage healthy debate and differences of opinion.

Our secret weapon

Let’s work together around a cuppa

Steve and Julie Bott